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SX20 Serial Communication Stops Working

billcrowe
Level 1
Level 1

I have two SX20 codecs I am controlling through the USB port on the back of the codec. This communication will stop working over time. The only way to re-establish communication that I have found is to either hard reboot the SX20, or unplug the USB connection and plug it back in. I have a text cosole to see the communication dialog. When this communication stops working, I can see my polling requests continue to go to the SX20, but it has stopped responding for whatever reason. Has anyone found a solution for this?

2 Replies 2

thobonho
Level 1
Level 1

This seems to be a software bug. Please take a look at this thread on developer forum:

http://developer.cisco.com/web/telepresence-developer/forum/-/message_boards/view_message/12482021

This is the bugzilla ?

138406 SX20 Serial to USB Port Stops Responding\locked Up

Will ask to get this copied over to CDETS.

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