System MX700 seen as a SX80

[cyrille vautier]

I received an MX700 videoconferencing system on the web and ssh, it is seen as SX80.

On the Cisco site https: //cway.cisco.con/sncheck/ serial number is seen as a MX700.

How can see by MX700.

SN: FTT200800H6

xstatus SystemUnit ProductId: "Cisco TelePresence SX80"

[Sebastian Leuser]

Hi Cyrille,

was there an RMA of the codec ? MX700/MX800 are using a SX80 and with a Option key you can tell the SX80 codec you are a MX800 or MX700 System.

If the System was delivered in that way you should open a Cisco TAC Case to request the required license. I think you will need the original Sales Order number to get the required license from TAC.

Sebastian

[Firdaush Ginowrie]

Hi,

Is there any bug id related to this issue?

Fird

[Firdaush Ginowrie]

What do you mean by BEMS ?

Firdaush

[Patrick Sparkman]

You should contact TAC, they can generate the option key that you can apply to the MX700 so that it will appear with the correct product ID.