Tandberg C40 Software upgrade issue

[gopinath]

Hi Team,

We have a Tandberg C40 codec in our office in that we are trying to upgrade the current software version from TCNC5.1.1 to TC7.1 but it's showing the below error message on the display. We tried after factory reset even though the software is not upgraded into the codec. Please provide some solution to upgrade the latest software.

[Nick Halbert-Lillyman]

No idea what the issue is there, but generally speaking I've had issues going straight from TC5 to TC7, try going TC5 > TC6.1 > TC7.

[Aman Soi]

Hi Gopi,

Are u uploading the correct image for C40 ?

regds,

aman

[navidsyed]

Gopi,

As you are upgrading from TCNC to TC software, do you have the appropriate software keys.

Refer below articles for more information,

http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/telepresence-system-ex-series/200905-Install-an-Option-Key-on-a-TC-Based-Endp.html

https://supportforums.cisco.com/discussion/11991331/switching-between-tc-and-tcnc-encrypted-and-non-encrypted

https://supportforums.cisco.com/discussion/11521681/release-key-tcnc-codec-software

[Wayne DeNardi]

The error message you have provided looks like the endpoint has faulty flash.

I'd suggest you log a call with the Cisco TAC and get a replacement.

Wayne
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