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Tandberg C40 Software upgrade issue

gopinath
Beginner
Beginner

Hi Team,

We have a Tandberg C40 codec in our office in that we are trying to upgrade the current software version from TCNC5.1.1 to TC7.1 but it's showing the below error message on the display. We tried after factory reset even though the software is not upgraded into the codec. Please provide some solution to upgrade the latest software.

4 Replies 4

Nick Halbert-Lillyman
Collaborator
Collaborator

No idea what the issue is there, but generally speaking I've had issues going straight from TC5 to TC7, try going TC5 > TC6.1 > TC7.

Hi Gopi,

Are u uploading the correct image for C40 ?

regds,

aman

navidsyed
Beginner
Beginner

Gopi,

As you are upgrading from TCNC to TC software, do you have the appropriate software keys.

Refer below articles for more information,

http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/telepresence-system-ex-series/200905-Install-an-Option-Key-on-a-TC-Based-Endp.html

https://supportforums.cisco.com/discussion/11991331/switching-between-tc-and-tcnc-encrypted-and-non-encrypted

https://supportforums.cisco.com/discussion/11521681/release-key-tcnc-codec-software

Wayne DeNardi
VIP Advisor VIP Advisor
VIP Advisor

The error message you have provided looks like the endpoint has faulty flash.

I'd suggest you log a call with the Cisco TAC and get a replacement.

Wayne
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Wayne
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