Solved: Tandberg Edge 95 MXP Password reset via Remote Control

MATTHIAS SCHAERER · ‎08-02-2016

Hi

I try to reset the IP password via Remote control and get always the complaint that the password needs to be at least 8 characters and number. I tried any combinaiton of 8 chars and 1 number, 8 chars and 2 numbers, 6 chars and 2 numbers, 4 chars and 4 numbers, 1 number 8 chars and 1 number and so on. Is there any special trick on what the system looks for?

Thanks for support!

PS. When I telnet into the system it shows TANDBERG Codec Release F7.2 PAL / SW Release Date: 2008-10-31 so I assume it is at 7.2.

Patrick Sparkman · ‎08-02-2016

Do you know if strict password is enabled or not?

By default it is, unless you've disabled it at some point, which will require a password with at least 15 characters that contains 2 lower case, 2 upper case letters, 2 numbers, and 2 special characters. You can check by connecting to the endpoint using either SSH or Telnet, and running the below API command:

xConfiguration StrictPassword

Here are the steps to reset the IP access password on a TANDBERG MXP endpoint, I suggest you try and use the API to change the password by connecting to the endpoint by either SSH or Telnet instead of the remote.

The most current MXP software is F9.3.4, suggest you also upgrade your endpoint to the latest release to mitigate any security issues with the older software. You can contact TAC and reference security advisory cisco-sa-20140605-openssl to obtain a release key so you can upgrade your MXP to F9 software, from there you can upgrade to F9.3.4.

View solution in original post

Patrick Sparkman · ‎08-02-2016

Do you know if strict password is enabled or not?

By default it is, unless you've disabled it at some point, which will require a password with at least 15 characters that contains 2 lower case, 2 upper case letters, 2 numbers, and 2 special characters. You can check by connecting to the endpoint using either SSH or Telnet, and running the below API command:

xConfiguration StrictPassword

Here are the steps to reset the IP access password on a TANDBERG MXP endpoint, I suggest you try and use the API to change the password by connecting to the endpoint by either SSH or Telnet instead of the remote.

The most current MXP software is F9.3.4, suggest you also upgrade your endpoint to the latest release to mitigate any security issues with the older software. You can contact TAC and reference security advisory cisco-sa-20140605-openssl to obtain a release key so you can upgrade your MXP to F9 software, from there you can upgrade to F9.3.4.

MATTHIAS SCHAERER · ‎08-02-2016

Hi Patrick

Thanks for your answer. I finally found the same hint you gave me about the 15 characters and that fixed my problem. The misleading error message that the system displays is a bit annoying but however I'm good now. Unfortunately there does not seem to be a menu item to choose beween strict and loose passwords. The serial port did not seem to work for me, I will check that one later. I will try to do the upgrade.

Kind regards

Mat

Patrick Sparkman · ‎08-03-2016

The only way to turn on/off StrictPassword I believe is via the API, as there isn't a menu option for it as you've noticed.