Telepresence Content Server Storage Error

[john-guy]

Hi Telepresence Community,

I'm searching for some suggestions with recovering a Cisco Content server that fell off the LAN after a restart.  I received a Server error when the Content server reached 5% of its its internal storage capacity.  After removing several videos the error message remained.  After a restarting the appliance the the Content Server failed to connect to the LAN.  Tha Ethernet port on the server reads a green/amber indication.

Any suggestions how to recover the server is appreciated.  I'm currently searching CCO for troubleshooting steps.

Thank you

John       

[Martin Koch]

Please always say something about your deployment. In this case, which hardware and software version

of the TCS you use and what kind of network you use (switch, static ip vs. dhcp, if a router or firewall might block it, ...)

As you said it fails to connect to the lan, how do you define that, you can not reach it from external

or are you connected to the content server with a monitor/keyboard/mouse and you do not get net from there

Its a windows based server, so that basic troubleshooting is not really TelePresence or even Cisco related.

If you have not done it I would connect to the server via monitor/keyboard/mouse or at least the serial port

to debug a bit more. If that works and you do not see anything obvious there check with your windows server,

hardware and network guys if they can take a look.

Please remember to rate helpful responses and identify helpful or correct answers.

[john-guy]

Hi Martin,

I tried to connect with a console cable using Putty however the client failed to connect to the TCS interface.  After I hit enter I don't receive feedback from TCS and no menu.  My next attempt is using a keyboard and mouse to access TCS.  Unfortunately after the TCS restart I lost network access where the server interface has a green/amber link status.  I'm no longer able to access the appliance using the network.

I appreciate your feedback

John

[john-guy]

Access by keyboard-mouse-monitor worked and I gathered the following errors from the Event View-Properties

• NT Authority System Error
  
• TCS Control is trying to start (starts and fails)
  
• TCS CE Error
  
• TCSOT Error
  

[Martin Koch]

Maybe something got locked up if your drive went full.

If you do not get a better answer here and you have a valid service contract consider escalating

this thread as a service request to Cisco TAC. There is an option in the top right menu.

Please remember to rate helpful responses and identify helpful or correct answers.