TMS 13.2 - Communication with the SMTP server failed

[Darren Goulden]

Hi,

In short, TMS can't access the mail relay but I can from the TMS server desktop, any thoughts?

TMS log-web.txt

TMS Version 13.2
10:01:01,033 [8] ERROR ASP.tandberg_tms_ui_tmsconfiguration_mailsettings_ascx -
Tandberg.TMS.Service.Communication.Telnet.CommandTimeoutException: System: mailrelay.company.com:25 - Timeout:2000 Command: [HELO 10.254.14.10
] DataReceived:[]
    at Tandberg.TMS.Service.Communication.Telnet.TelnetComm.SendCommand(String cmd, String[] searchTokens, Int32 commandTimeout)
    at Tandberg.TMS.Service.Communication.Telnet.TelnetComm.SendCommand(String cmd)
    at Tandberg.TMS.UI.TMSConfiguration.MailSettings.saveButton_Click(Object sender, EventArgs e)

Putty log (running from TMS server)

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2013.06.11 10:17:58 =~=~=~=~=~=~=~=~=~=~=~=
220 mailrelay.company.com [ESMTP Server] service ready; mailrelay.company.local Welcome

.
500 Syntax error, command unrecognized

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2013.06.11 10:17:58 =~=~=~=~=~=~=~=~=~=~=~=

I've checked the release notes between 13.2 to latest and I can't see anything relating to this so I'm unsure if upgrading would fix the issue.

[Kjetil Ree]

Hi,

This is not a known issue that has been fixed in a later release.

Could you look at a Wireshark trace and see what TMS sends to the SMTP server when the problem occurs?

Regards,

Kjetil

[Darren Goulden]

Hi,

Below are the two outputs, first one from TMS, second from Putty

[Dean O'Meara]

Does anyone else have any recommendations for this?

[Darren Goulden]

I've logged a call with TAC.