cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
355
Views
0
Helpful
1
Replies

TMS 15.4 Corp Directory question with Multiple Entries

juriss
Level 1
Level 1

We are running TMS 15.4 with approximatly 800 endpoints.

These endpoints are a mix of MXP, C Series and MX series.

These end endpoints are either SIP only of Dual (H.323/SIP) registered.

Corp Directory works great on all endpoints from both the handheld remote and Touch 8/10

We are using the TMS database as the data source for the phonebooks and when we look in TMS and look at the Phonebooks/Manage Phonebooks/View contacts...   we see the following:

 

SIP only registered units have two addresses listed:

SIP = last.first@domain.com

IP = 11.11.11.11

 

Dual registered (H323/SIP) units have four addresses listed:

SIP = last.first@domain.com

IP = 11.11.11.11

H323ID = 1234567890@domain.com

H323 (E164) = 1234567890

 

The problem that we are having is:

When a VTC system that is integrated with a Crestron tounch panel uses the directory through the Crestron...   It appears to try and make a SIP call to the IP address listing and the call fails.

One of the two possible fixes are:

1 - Eliminate the IP address listing from the TMS phonebook

2 - Fix the crestron so it dials the SIP address rather than the IP address

 

Any feedback or comments would be appreciated

1 Reply 1

Zac Colton
Cisco Employee
Cisco Employee

You may want to look into upgrading TMS. Chances are, the changes from CSCva48443 will resolve the issue of having the IP contact methods being returned to the phone book query send from the endpoint to TMS.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: