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TX9000 time is incorrect on Touchpad

rfrome
Level 1
Level 1

I figured I'd try here first before opening a case.

New TX9000s using touchpads as the user interface, will only display the time as GMT time. I have the TX9000 setup in a device pool using a date/time group for US MST (GMT-7). There are other devices in this Device pool that have the correct time, so we know the NTP server references are valid.

The CUCM is 8.6.2a SU2, the .cop file was loaded, and the cluster rebooted.

codecs are running 1.9.1 code.

I have new TX1310s using the touchpads that have no issue getting the correct time.

On the codec, if I do a show timezone config, it will show the correct timezone (MST7MDT) and if I change it to something random, the codec shows that cahnge as well, but the Touch12 never picks up the correct time. I've rebooted and powered off the codecs several times.

thoughts?

thanks,

robert

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