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VCS Expressway intermittently calls Internet-Based system

Randy Watson
Level 1
Level 1

Hi,

I've been handed over the video environment here at my company. It's comprised of 65 Endpoints, 64 of which are on LAN or WAN with VCS Control registrations and one which is registering to the VCS Expressway (H.323 and SIP)   This one system is working but it seems that the VCS Expressway is continually trying to retrieve information, keep-alive, heartbeat ???
 

It performs this request by apparently calling the system, the problem is something I am not familiar with and is starting to cuase problems as these calls are coming in during active conferences, totally disrupting the current flow and annoying the participants.

 

I've traced the IP's back to our VCS Expressway and tried to adjust connection settings to stop this behaviour, unfortunately without success.

The internet based system is an Edge 95 and the VCS Control / Express Versions are 7.22 

Hope this sounds familiar to you and can help me stop this soon.

Thanks,

Randy

5 Replies 5