VCS Expressway Starter- Movi user creation

[jayrajag]

Hi ,

I am trying to configure some login users for Movi accounts using our new VCS Expressway starter pack. Just to not ,we are not using the TMS.

When i tried to configure the user as per the document Cisco_VCS_Expressway_Starter_Pack_Deployment_Guide_X5-1.pdf. But unfortunatley i am not seeing the "New" button to click on, but rather a screen telling "“ Cannot read the user accounts database". Can someone help me in figuring it out what could be the issue. Thanks in Advance.

 

Thanks & Regards,

JK

[Aliaksandr Tratseuski]

There was no any external db (AD, etc.) in our config. Only local db on VCS.

[smailmilak]

I am using local db, too.

Any idea what else I should check?

Zone, subzone?

[Aliaksandr Tratseuski]

Good question.

See the discussion above. I've looked through our configuration. Check the next settings:

VCS Configuration > Local Zone > Default subzone

Registration policy - Allow

Authentication policy - Threat as authenticated

VCS Configuration > Zones > DefaultZone

Authentication policy - Threat as authenticated

Also I could advice you to look through all configuration of your VCS and define all options that might be the reason of the problem. May be you've already done it, but anyway.

[smailmilak]

I had "check for credentials" but with Threat as authenticated I get the same error.

I checked all the options a million times, but it is always the same.