VCS HW to VM license migration

[Nick Halbert-Lillyman]

We recently purchased 4 x LIC-VVCS-E-M-PAK and 4 x LIC-VVCS-C-M-PAK so we could migrate all our call licensing from VCS HW appliances to VMs, however when I go to redeem one of the PAKs I got for the VCS-C, it's only showing the following as available:

		LIC-VVCS-C-M-PAK	1
		LIC-VCSE-100	1
		LIC-VCS-GW	1

Shouldn't it allow me to enter the serial number of a HW applicance to migrate from, then give me the relevant call licenses also?  Has anyone else had experience migrating HW licenses to VM who could maybe shed some light on this?

[Patrick Sparkman · Accepted solution]

Hello Nick -

Please reference the below discussion, you'll need to email a certain group with Cisco to process the request to rehost the appliance option keys to the VM.  I'm sad to say that there isn't any automatic process in the background that does this when one purchases a migration for any product, it's all manual, and done by the customer most of the time.

vcsvcse-license-migration-hardware-vm

[Nick Halbert-Lillyman]

Thanks  Patrick