video not working

[omrsh2013]

Hi 

i have Cisco telepresence MX800 when i make call between telepresence and IP phone the first Phone can make video call but the second one can't make video call just Voice call how i can edit it and allow to second one to make video call.

[Dennis Mink]

Is this with CUCM?

did you check the location and region settings between the devices?  what bandwidth is needed?

[omrsh2013]

yes it connected to cucm and it same  location and region . 

[Dennis Mink]

how do you establish the second call?  you call into the MX with one phone, then call the same MX from the second phone?

[Patrick Sparkman]

TelePresence Endpoints can support up to two calls, the first being a video call and second audio only. If you want both to be video calls, the endpoint needs to have either the Multisite option key, or use a conference bridge such as TelePresence Server or Cisco Meeting Server to host the conference.

[omrsh2013]

i have Cisco teleconference server and it connect to Cucm server