Videoconference troubleshooting

[Douglas Barboza]

Hi,

I am looking for a VC troubleshooting guide. Usually, users experience some issues during VC calls, like lost of audio/video or issues with the content share during a call.

Until now, my only way to troubleshoot this kind of issues is to hang up the call and call again. Some times it is not enough and it is necessary to restart devices.

I have to add, that I'm not in the same building that the endpoints devices, so I would like to know if there is a more "scientific" method to determine what the problem is.

I really appreciate your help and comments,

Thanks,

[Alok Jaiswal]

Hi Douglas,

ideally you should go through the config and admin guide and check what are the best deplyoment scenario's are and the configuration for it.

for troubleshooting please  refer the below thread

https://supportforums.cisco.com/docs/DOC-15644#comment-9403

download this doc..it has some very good procedure of log collection on infrastructure devices..

search more on the forums...you will get some good troubleshooting docs uploaded for endpoint troubleshooting.

Thanks

Alok