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Warranty Info

support0219
Level 1
Level 1

Where can i find my SX20 warranty info from  Cisco website?

5 Replies 5

Patrick Sparkman
VIP Alumni
VIP Alumni

You can use Device Coverage Checker, enter the serial number of the SX20 and if it has an active service contract it will show you contract details.  The description of the tool from Cisco's website is: "Check service contract coverage for your Cisco devices".

thanks for the response ,  i have checked from Device Coverage Checker and it says that the device is covered but i dont get all the info under whose name this device is register or on whose companyDevice Coverage checker

You probably don't have the service contract added to your Cisco.com account, see the message it says in the lower right.

Another method is to use the Cisco Licensing Portal, can search for the serial number, and you can see some contract details.  Navigate to: Get Other Licenses > TelePresence License to Resend and enter the SX20 serial number.

If you know the service contract number, you could request access to the Cisco Service Contract Center, from there you can see the full details of the contract itself.

How to obtain the service contract details, actually i am the reseller of cisco SX20

Since you're the reseller I'd assume you'd contact your Cisco Account Team and work with them to gett the contract associated with your Cisco.com account, so you can access CSCC to see the contract details, or they could tell you the details if you're allowed.