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Webex Room kit Plus Not saving the Configuration

mjhackworth
Level 1
Level 1

Hello, I am having an issue with configuring my Webex. I log into the unit through a network fine at my test bench. I then proceed to change the configuration in the Settings tab. I save every change I make just in case I time out. Once I have made all my changes I log out and then in again to make sure the changes stay, which they do. As soon as I take the unit off of the test network and put the unit on the network it will live, I get a connection error. So I then go ahead and bring it back to my test bench and find that the configuration didnt stay. 

I have done this 3 times by logging out and back in to ensure the changes were made and they stay. For some reason as soon as I move the unit to a different network it reverts back to default.

Has anybody heard of this?

Before you ask, I cannot config the unit on the network where it will live due to policy and requirements that need to be made before it touches that network. 

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