Ｃhange of ip address for TMS

[Melany Nolan]

hi,

any procedure for change of ip address for tms?

I have changed all fields in tms and all other equipments, seems everything works fine.

However, from the tms diagnostics page, i see an alarm which says phone book is unable to conenct to tms. and the source ip is still the old ip.

anyone knows why?

thanks.

[amehla]

Hi Melany,

is the IP address shown in alarm is of TMS or endpoint provisioned with it ?

[Melany Nolan]

It is the old ip address of Tms.

[Saurabh Gupta · Accepted solution]

Hi Melany,

Once you are confirmed that the TMS Server IP has been changed on the domain, on the server and on the config fields on the TMS Server.

I would recommend to make a force refresh of all the Endpoints and Infra Devices and restart the provisiong services on the TMS so that it again polls up the devices and creates a new sync with them.

Please try this and revert.

Thanks,

Saurabh

[Melany Nolan]

thanks, restarting the service fixed it.