1700 TANDBERG - system appears to be cycling through a reboot and will not start.

[Scott Nieto]

1700 Tandberg - the codec's power light comes on but the continues to flash from amber to green as if it's constantly going through a reboot process. The screen remains black and the remote control has no effect.

Any suggestions?

Thanks

[Tomonori Taniguchi]

Have you made any configuration change or software upgrade/downgrade recently?

Have you tried revert back pervious software version?

If not, I suggest to try this first.

• Open the console session with codec by using RS232 cable
• Restart codec and break the boot sequence
• Ctrl + Break (for hyper terminal), or Alt + B (for TeraTerm/Putty)
• “$” prompt will feedback

   

• execute "selectsw" command
• Wait for “Active application: x” message

         > If x = 1, then execute "selectsw 2" command

         > If x = 2, then execute "selectsw 1" command

• execute "q" command

Codec will automatically restart with previous sw version of Codec had

[Scott Nieto]

We did recently upgrade the firmware but the system was working fine for a few days before this problem started.

We will try to cable into the system and let you know if that works.

Thank you

[Tomonori Taniguchi]

Would be interesting to see log from console port which should contain the indication why system kept restarting.

[Tomonori Taniguchi]

If revert back previous software version doesn’t help, tried default factory the Endpoint.

• Open the console session with codec by using RS232 cable
• Restart codec and break the boot sequence
• Ctrl + Break (for hyper terminal), or Alt + B (for TeraTerm/Putty)
• “$” prompt will feedback

   

• exectue "eee" command
• execute "q" command

Codec will automatically restart and boot up with default configuration (you will then need to reconfigure Endpoint including add option keys)

[jmille75]

Tomonori,

Once I get "$" and type in the "eee" command nothing happens?  How long should it take to respond to the command?

[Tomonori Taniguchi]

Shouldn’t take much time to complete factory reset by executing eee command.

[jmille75]

Here is what I captured before I broke the boot sequence.