3000mxp Video goes black?

[James Evans]

I regularly connect two 3000mxp's together and do lengthy connections using duo video. I have been having a problem since I began connecting them together. I connect them in the morning like around 9am with duo video active. By about 7:30pm the recive unit loses the main video from the the host unit. If I stop the duo call the recive site can see the main video. However, as soon  as I re-establish the duo call the main video is lost again. The only solution I have found so far is to disconnect the call entirely. This cleares up the issue untill the next day.

One thing I am cirtain of, is at the remote site no one is doing anything with the Tandberg. I am sure of that at the host site as well. I relaize an easy solution would be to just reset the call after 8 hours but I am curios if anyone might have an idea as to why this is happening?

[Marius Nedregaard]

Hi James.

This sounds strange.  What software versions do you run?

I have seen issues like this with older software versions, but I have no experience with it recently.  You would have to make sure to run the newest F9.1.2 software. F9.1.2  is available from cisco.com if you have a valid service contract.

Thanks

//Marius

[James Evans]

The host machine is running version F9.0.2. the recieve machine is running f9.1.2. Unfortunately we dont have service contracts so were on our own for this one.

[mubakhta]

Hi James,

This is not a major upgrade but a minor one. You're upgrading from F9.0.2 to F9.1. I dont think you require a release key for this upgrade. You only require release keys for major upgrades i.e if you're upgrading from F8.0 to F9.0.

Hence, I think you can try and upgrade and let us know how it goes.

Regards,

Mubashshir Akhtar

[James Evans]

Is there a way to find the release key that was used on it last?

I ask beacuse above the install software button the release key field is blank. If I dont need a new key would I put the existing one in there or leave it blank?

[James Evans]

I went ahead ad tried the update. I left the release key field blank. The Tandberg reused the stored release key from its last update. The update went without a hitch. Thanks Mubashshir  for that suggestion. Now its a matter of time to see if this resolves my video issue. I think it will as the patch notes indiacte a bug fix worded similar to the issue I am having.