cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
89
Views
0
Helpful
1
Replies
Highlighted
Beginner

3010 Telepresence Lighting


Greetings,

We have a TelePresence 3010 with a lighting issue.  I was wondering if the Florescent light fixtures are repairable or a field replaceable unit.

 

Thanks,

bhusebye

1 REPLY 1
Highlighted
VIP Advisor

If you have it covered under

If you have it covered under an active service contract, you should be able to have them replaced - just call up the TAC and log a job (up until 30 April 2018 when the unit reaches the Last Date of HW Support)

If you don't have an active service contract, the TelePresence Lighting Fixture were an orderable part, but as the unit and its components went end of sale with a last ship date for hardware of 30 July 2013, chances of buying a new one are pretty slim.

The procedure for replacing the Lighting Fixture is documented in the Assembly and Field-Replaceable Unit Guide.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.