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Cisco Community Designated VIP Class of 2020

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Beginner

9951 Supported USB Headsets? Plantronics C610 Issue

Hi,

I have tried a Plantronics USB C610 headset with a 9951 phone running loads 9.0.4 and 9.2.1.  When pressing the headset button it goes off hook for about a second and then back on hook.  I seem to recall similar issues with USB audio devices with older versions of IP Communicator.  Does anyone have any recommendations on supported USB headsets with the 9951/9971, or thoughts on a fix for this for this issue?

Thanks,

Jason

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9951 Supported USB Headsets? Plantronics C610 Issue

Did you ever get this resolved?  I am having the same issue.

Beginner

9951 Supported USB Headsets? Plantronics C610 Issue

Hi Dan,

I updated the 9951 phone load in CUCM to 9.2.3-27 and the C610 works perfectly now.

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