A three-inch wide section of the DX80 screen has become unresponsive

kieranpkelly · ‎06-17-2019

Hello community,

One of our DX80s has become unresponsive in a three-inch wide section of the screen following a factory reset. This means that we cannot set it up as crucial parts of the screen are in the the unresponsive area.

We've raised a case with Cisco who have not been able to diagnose the problem and we're just out of the warranty period.

Has anyone experienced similar and did you find a solution?

If not, can it be sent for repair?

Thanks,

Kieran

Attn: @FreyaCrawshaw

Wayne DeNardi · ‎06-17-2019

If you put the device under a Cisco Service Contract, then you will be able to RMA it via the Cisco TAC.

Wayne
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kieranpkelly · ‎06-18-2019

Thanks Wayne. How can I put our devices under a service contract?

Wayne DeNardi · ‎06-18-2019

Your local Cisco Partner should be able to sell you Service Contracts for your endpoint(s).

Wayne
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Please remember to mark helpful responses and to set your question as answered if appropriate.