06-17-2019 08:48 AM
Hello community,
One of our DX80s has become unresponsive in a three-inch wide section of the screen following a factory reset. This means that we cannot set it up as crucial parts of the screen are in the the unresponsive area.
We've raised a case with Cisco who have not been able to diagnose the problem and we're just out of the warranty period.
Has anyone experienced similar and did you find a solution?
If not, can it be sent for repair?
Thanks,
Kieran
Attn: @FreyaCrawshaw
06-17-2019 07:39 PM
If you put the device under a Cisco Service Contract, then you will be able to RMA it via the Cisco TAC.
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06-18-2019 09:37 AM
Thanks Wayne. How can I put our devices under a service contract?
06-18-2019 04:37 PM
Your local Cisco Partner should be able to sell you Service Contracts for your endpoint(s).
Please remember to mark helpful responses and to set your question as answered if appropriate.
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