One of our DX80s has become unresponsive in a three-inch wide section of the screen following a factory reset. This means that we cannot set it up as crucial parts of the screen are in the the unresponsive area.
We've raised a case with Cisco who have not been able to diagnose the problem and we're just out of the warranty period.
Has anyone experienced similar and did you find a solution?
If not, can it be sent for repair?
If you put the device under a Cisco Service Contract, then you will be able to RMA it via the Cisco TAC.
Your local Cisco Partner should be able to sell you Service Contracts for your endpoint(s).