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Enthusiast

Auto Answer will NOT stay on after power cycle or reset - C20 TC7.3.0 UCM 10.5SU1 registration

As the title suggests, I've got 2 C20 codecs running the latest 7.3.0 code I can download registered to UCM 10.5.1 SU1.  Power cycling or resetting them causes the auto-answer to default to off.  There is still no way to change auto-answer from within UCM, and TMS cannot manage the device anymore.

 

I've found a couple of instances of this with older TC and UCM code, but it seems this issue continues today.

 

Any ideas?

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Hello Ryan -I'm on my phone

Hello Ryan -

I'm on my phone so I can't look at the documentation for TelePresence endpoints on CUCM 10.5, but this discussion might help. 

cucm-registered-endpoints-switch-auto-answer-automatically

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Enthusiast

Saw that and it ended up

Saw that and it ended up being the right direction, but since I was on a different version I wasn't able to use that device pack.

So, I found out the following from TAC:

 

Auto-Answer became a configurable field presented to UCM in TC7.2.x, but the appropriate management fields on the web pages didn't become available until later in the device pack. I read through a couple of device pack readme's and I didn't see anything related, but sure enough installing 10.5.1.11005-2 presented the fields and that works fine now.