TelePresence and Video Infrastructure

Hi Team, Need your help on Cisco Sx10. We have Sx10 register with CUCM before it was working fine but from last few days if system get restart all configuration go to by default factory mode. After every meeting some time users shutdown the meeting r...

Hi everyone,   we've got two MX200 G1 (Firmware: TC7.3.9) which are both connected to Skype for Business via Realconnect. My problem is, that the external Mic (cisco tablemicrophone 20) is not working. If someone is speaking i can hear them through t...

Hi All,   We have a couple hundred Cisco endpoints with touch 10s deployed. Recently we tried to upgrade a Cisco MX300G2 from CE8.2 to CE8.3, and the touch 10 lost connectivity (and couldn't be re-paired).   Upon working with TAC, they mentioned the ...

Hi Everyone,   I am facing a problem with CMS directory search. I have configured the directory search as mentioned in Acano KB article which is working fine. However when i lookup for a user i see two entries for same user. Obviosuly one for Acano S...

We have a EX90 with Multisite option installed. if we upgrade or downgrade software what happen to that option. we don't have option key.

Hello,   I am using Cisco TMS 15.6.1 on Windows Server 2012 R2. I entered AD information in TMS and checked successfully.   But, When i try to sync tms user with AD Problem, it stays 0% Pending situation.   Is there any solution about it?   Best Rega...

Dear concern ,  I have 1 head Office 5 corporate Branch & 24 office small branch .  Head office will be connected video conference all branch as a same time & branch office  will be used web-ex or any 3rd party conference device. some client will be ...

Hello Cisco Support Community,   Can someone explain what the Autoanswer On, Microphone muted option does?   Does this automatically mute the endpoint at the beginning of each call and if not, is there a way for me to do so?   Thank you!      

Dear All, Happy new year. I have a problem that my Cisco SX20 cannot receive presentation from Avaya system. Checked the reason seems is the other side installed Avaya pathfinder. Since before they install the pathfinder, the machine is able to recei...

Hi, I cannot  add  create cluster for expressway-E and expressway- c due to lack of resources . Once resource available , How difficult is creating cluster / redundancy for Expressway-E and C. Does it require  build  everything from scratch ?. If no ...

Hi Guys,   I would like to know is it possible to call from cisco spark board to any SIP supported Telepresence device like SX,C and MX Series with out any call control like CUCM or VCS,expressway.