TelePresence and Video Infrastructure

Hello Team, One of our end customer is facing to a software issue. They have upgraded their Telepresence device X300 G2 CE 9.7.1. After the upgrade they have noticed that the Touch (DVX-10+) requires admin login/password everytime it comes from stand...

Hi Everyone, Does anyone know what is the maximum number for Continuous presence participants in a single meeting in CMS

Hello, I am attempting to introduce ip sla udp jitter to measure jitter for our video live streaming platform ( pexip infinity ). We have had packet loss issues to our AWS direct connect for one reason or another but we want to add redundancy with an...

Can anyone help me out? I have a client who is upgrading to CUCM12.5, and we are upgrading some of their video endpoints, as well. I can't find this info anywhere else, but if anyone could help me out by letting me know is VCS X8.8.3 compatible with ...

Hello,We are facing issue with one way audio during Cisco WebEx meeting. Below is our scenario. After scheduling  webex meeting one user is connected from mobile ,one user is connected from Laptop and other user is connected from Cisco room kit plus ...

Hi,    We use Cisco endpoints - Room kit and room kit plus - to dial the Zoom cloud for meetings.  When in a meeting, the first screen share attempt from either the Cisco device or the laptop client will frequently just not appear.  The user will nee...

Hi, Customer is not able to dial call through webex room kit while he is able to join on laptop. Please see the snaps attached.

Hello, We have a customer who is using RoomKit Mini's via USB, but also wants to be able to access custom UI elements/macros on the Touch10 simultaneously.  When connected via USB, the touch 10 changes to a black screen saver indicating to use the la...

We have CMS Single Combined (Version 2.8) Expressway Cluster for Core & Edge of 2 Nodes  (Version 12.5.6) we did the multiple turn configuration from the below guide:"Configure CMS WebRTC Proxy over Expressway"https://www.cisco.com/c/en/us/support/do...

Hi, i'm searching a download link for: s52040ce8_2_2.pkg and s52040ce8_2_0.pkg I think the firmware is out of Date so the cisco link do not work. My Problem: I want to downgrad from CE to Android because our touch screen is not working. To use a keyb...

Hello,Several of my customers wants to provide the ability to include PIN in SIP URI to facilitate the connection to meeting from video endpoint. There are various scenarios where this feature will be helpful.The format would be: xxxxx@domain,,PIN# (...

Hi everyone!I'm having troubles when a Polycom G500 does a videoconference with Cisco SX series equipments.Using a Cisco VCS and register both codecs (Poly and Cisco) with SIP and make a videoconferece, at 5 or 7 min of transcurred time of the videoc...

Hello, I have a VCSE cluster running on VMs that is currently on X7.2.3 and needs to be upgraded.  The plan is to upgrade to X12 in the least possible stages.  According to Cisco clustering docs, it s OK to upgrade from X8.6 or above to X12.  My idea...