TelePresence and Video Infrastructure

Resolved! Sx10 - not holding some settings (name, h323, favourites)

Hello. I have 4x Cisco SX10 - managed manually I use it to call SIP between each other and H323 to use 'cloud'. They work great!. When i set up this hardware once - I do not change configuration but the problem is that every few days (restart) a seve...

TMS Email template - Audio dial-in hyperlink

Hello,I have a customer asking if they can get the audio dial-in hyperlink on the confirmation email.The meeting scheduler will forward the details to the invitees which then would be able to join by their mobile (iPhone or Android) by simply clickin...

Resolved! Uploading TelePresence macros or startup scripts via API

The idea of macros in CE 9.2 is great, and I've already configured a few test macros that add some helpful functionality for end users. My issue is over 50 of our ~150 endpoints is an SX10 and it's hard to add functionality to some devices but not al...

VCS-C/E Appliance to Expressway-C/E

Hi all, We have an upcoming system migration from VCS-C/E Gen 1 appliance to the latest Expressway-C/E VM version. Is it possible to back up the old configuration of a VCS and restore it to Expressway version? If so, what version numbers do each m...

TCS doesn't start

Hello Everyone, I'm facing a problem with my TCS v5.3. Every time that I start the server (physical) ou try to restart the "TCS Content Engine" service, I receive the error message: "Error: Verifying serial number, No hardware id - Verification faile...

Resolved! CSR for Expressway Cluster

In the Expressway Cluster Creation and Maintenance Deployment guide X8-11-4, regarding certificates; it reads:We recommend populating the CN of all peer certificates with the same cluster FQDN, and populating each peer certificate's SAN with that pee...

How to find device registration-deregistration events from system log file--Cisco SX20?

Hello experts,I am trying to read the SX20 logs to find out registration- deregistration events of this device.I tried to locate keyword "deleting interface" but unable to findIs there anything other keyword I must search for? Kindly suggest.Device ...

Resolved! CMS xmpp server connection error

Hi all I have a single combined CMS VM. When I set the xmpp server setting on webadmin page, the xmpp server address must be filled in ,in order to get xmpp server connected. In Cisco deployment guide, it says that if the xmpp server field is ...

VX Tactical System Internal Camera not working

Hello Support Team,Im Using six VXTactical Systems.I have done a SW Upgrade from TC 6.1.2 to TC 6.2CTS-TACT-K9 with inegrated SX20 CodecFour from this systems works fine.two ohter systems didndt show a picture in the self view since the upgrade.When ...

Resolved! SpeakerTrack 60 Camera tracking without active call

Hi all We have a Telepresence Project with 3x Cisco Webex Codec Pro and 1x SpeakerTrack 60 System in the room. SpeakerTrack 60 Ethernet is connected to Codec 1, HDMI Signals are distributed to all three Codecs. This works fine if Codec 1 is in a acti...

Disable/Hide User Interface OSD Webex Codec Plus

I can't figure out how to disable the volume and mic mute icons that pop up on the outputs. I know I can switch which output they are displayed on but would rather hide them completely. My Cisco Webex Codec Plus outputs 1 and 2 are plugged into a cap...

Webex Room Kit Mini USB-C Switch Off/On

Our customers executive office has a Webex Mini installed connected to a laptop docking station located inside an office credenza.Customer wants both Webex and Skype meeting functionality however because his USB-C cable is permanently connected to hi...

Resolved! Webex conferrence call

Hello everyone, i am a new to Cisco Webex and collaboration. i have a question,i have a Cisco SX10 in one of my office, i try to call to a meeting room in Webex, i can call but i cannot see anything from the SX10(connected to a HDMI Monitor) while wh...

SX20 - Can't access Gui Via Https

HelloWe have several Telepresence units SX20 (more then 10)all of them have Tc 7.3.16 versionregistered to CUCM 8.6.2 and provisioned with TMS ver 14.3.2With most units i can access the gui via https but in 3 units i can access only via http (https g...

Commissioning of a Webex Room Kit Pro without a Touch 10

Newbie question: Is it possible to configure/commission a Webex Room Kit Pro without a Touch10? Obviously we can reach the Web page, but are the details that would normally be done on the Touch 10 accessible via browser? Thanks

TelePresence and Video Infrastructure

Forum Posts

Resolved! Sx10 - not holding some settings (name, h323, favourites)

TMS Email template - Audio dial-in hyperlink

Resolved! Uploading TelePresence macros or startup scripts via API

VCS-C/E Appliance to Expressway-C/E

TCS doesn't start

Resolved! CSR for Expressway Cluster

How to find device registration-deregistration events from system log file--Cisco SX20?

Resolved! CMS xmpp server connection error

VX Tactical System Internal Camera not working

Resolved! SpeakerTrack 60 Camera tracking without active call

Disable/Hide User Interface OSD Webex Codec Plus

Webex Room Kit Mini USB-C Switch Off/On

Resolved! Webex conferrence call

SX20 - Can't access Gui Via Https

Commissioning of a Webex Room Kit Pro without a Touch 10

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Cisco Codec Plus Not going to standby

Control Hub vs Teams Admin Center Firmware management

Room Bar Pro running MS Teams Rooms

Webex Pro; Microphone Icon missing

How can I access a device in MTR mode using the serial console?

Detailed Incoming and Outgoing Calls

RoomKit EQ lack of HDMI audio

CMS upgrade from version 2.8 to 3.3.2

TMS Update

Roomkit EQ codec SIP or H323 dailing not working - Dial command failed