TelePresence and Video Infrastructure

I'm planning to deploy a number of endpoints via MRA and register them on CUCM v10.5(2). I want these endpoints to use TMS instead of UDS which can be adjusted on the CUCM. Do I need to open additional ports on the FW's to allow the endpoints to acce...

What are the requirements for a room with an MX800 device. The acoustic requirements that a room for video conference should have like acoustics, reverberance, soundproofing, a table where the appropriate percentages are. I have a guide but it does n...

Dear Gents, I am facing issue on SX 20 Codec, when the codec was idle more than a day. when i try to make a Video call camera was not working.. in order to isolate the issue i upgraded the Codec to latest version 7.3.7 .. but still issue was persist...

Hi all, I'm experiencing some Polycom VSX 3000/7000/8000 codecs instant resetting after trying to join a virtual room hosted in a Codian MCU or Cisco TPS. It's a deployment with Conductor, tMS and VCS. Before giving logs and more technical info, hav...

I am trying to use an SX80 without a Touch 10 and using the API what I am finding is that I need to be able to enter keypresses from a number pad or a keyboard which is built into the Touch 10. Is there anyway to get access to those without using the...

In the SX80 browser under Call Control, how do you dial an additional number like a required security PIN after you have connected to a bridge?

What is the latest software version TCS 3rd generation, is it 7.2 ?? Is a key needed to install the software version 7.2 ?  The release notes  told us: Release7.2 software can be installed on Third-generation Content Server hardware as VM. Third-gen...

This is something of a minor issue, but it is a major annoyance. I connect my Macbook Pro with Retina Screen to the DX80 via HDMI.On Mac Settings, I choose Sound, External, DX80This send the audio from the MBP to the Dx80 speakers which sounds greatW...

Dears, I've SX20 (version 7.3.6) integrated with crestron DMPS300-AEC presentation switcher , it's integrated with it for video and audio sending receiving. I've a serious problem in the audio integration; microphones are connected directly to the DM...

Guys, Recently we got 2 CTS-IX5000 from Cisco , One with 6 Seats Option and another with 18 Seats Option all  in Approx.  23 Boxes, My Question is how can figure it out which Carton belongs to which Unit as both need to installed at different locat...

Hi, I'm trying to upload software bundles (cmterm-ce8_3_1.k3.cop.sgn) to TMS software manager but TMS can only accept certain file extensions.  Can I just zip this bundle and upload or will that not work when trying to upgrade the software on an endp...

Hi, A customer is planning to upgrade TMS to 15.4 and needs to confirm his CTS-3000, 3010, 1300 and 1100 are supported on the latest version of CTS software, 1.10.9(30). The TMS IOT page ( https://tp-tools-web01.cisco.com/start/d5/s1079 ) says 10.1....