TelePresence and Video Infrastructure

Hi, I'm trying to upload software bundles (cmterm-ce8_3_1.k3.cop.sgn) to TMS software manager but TMS can only accept certain file extensions.  Can I just zip this bundle and upload or will that not work when trying to upgrade the software on an endp...

Hi, A customer is planning to upgrade TMS to 15.4 and needs to confirm his CTS-3000, 3010, 1300 and 1100 are supported on the latest version of CTS software, 1.10.9(30). The TMS IOT page ( https://tp-tools-web01.cisco.com/start/d5/s1079 ) says 10.1....

I wanted to know if you can help me if the MX800 has audio processor for echo cancellation or if you can put an external audio processor.

On SX20 device, when I on "Do not disturb" option, by pressing red button and choiсe by remote control, option turns automatically off by default timeout. How to off this timer? I tried every mode value as "on",  "off" and "timed". No result. After u...

Hi, I have a Cisco Telepresence sx10 registered to a CUCM 11.5. The telepresence works fine internally with devices registered with CUCM. So I configured Expressway-C/E. I created a DNS zone which gives access to calls at any domain. I tested the c...

Greetings I have a new SX20 that was just installed and the microphone is stuck on red. It is NOT muted and you can mute a call from the touch panel. I press the mute/unmute on the mic and it makes no difference. Anyone have any ideas/suggestions? Th...

Hello, I thought i'd share this with the community in case it's helpful.  Recently we discovered that if an SX10 is downgraded from CE8.x to TC7.x (in our case, CE8.1 to TC7.3.5), then audio is no longer carried over the HDMI output. After some exper...

How to do Ip control of cisco MX800 with global cache on controls has anyone done it?

Hi all, Does anybody know how to disable Clearpath on SX20 in CE8 ? I know we can disable it in TC7 by setting "Conference 1 > PacketLossResilience > Mode > off " , but I couldn't find the way in CE8. Regards, Kotaro

Hi, I tried the MRA on CP-8865 & DX80. The CP-8865 have QR code scan when startup the phone.But the DX80 have not QR code scan when startup the desktop phone.Without this feature on DX80? Generate a QR Code for MRA Sign-In Users who have a phone wi...