TelePresence and Video Infrastructure

VCS - TMS version compatibility

Hello One of our customers currently has a Lync-VCS gateway, with VCS at v7.2.3 and Lync 2010. Customer would like to upgrade to Lync 2013. Per "Cisco VCS and Microsoft Lync Deployment Guide, they need to get up to VCS X8.1, for compatibility wit...

TMS 14.2 Smart Scheduler Phonebooks

Hi,with the new Smart Scheduler with TMS 14.2 you have the option to add telepresence rooms. Is it somehow possible to also include the phonebooks in the search?We want to add Jabber Clients or external Video Conference Systems to the conference and ...

Resolved! unable to add Conductor on TMSPE CMR Template

We are trying to setup video conference scheduling. Conductor and vTS are already integrated. Conductor is also integrated thru SIP trunk on CUCM, both for adhoc and permanent meeting. We were able to add the Conductor on TMS as a device and on TMSPE...

Resolved! Enabling (SIP) digest authentication on SX20

Hello I am looking for steps/instructions on how to enable (SIP) digest authentication on an SX20. Authentication is currently set to OFF (pls see attached screen snapshot). It seems that as a result, SX20 is not filling in the username (extension n...

Steve Wise

I installed a SX20 Video conference system at a customers site and was not abele to get the audio from the content in (PC in) to output to the monitor speakers or the far side. is there some hidden setting somewhere? I get far side audio on the moni...

Resolved! Telepresence SX20 Dual display doesn't work!

We have new SX20 s installed throughout the company. However we have some issues with the Dual Display option. All of our SX20 s have DualDisplay option installed. However when we try having a videoconference it only shows on one screen and it grays...

Resolved! registering MCU on CUCM

Hi everyone, can you help me out to register the MCU on the CUCM? i need the exact steps to make it work and run the video conference i have registered the EX90, MX200 and DX80 on the CUCM thanks a lot MCU 5310 CUCM 10.5

DX 80 Application issue

Dear Team, Please advise if One drive, Skype for business, Outlook and office 365 are supported on DX80. It allows downloading the application from Play store but the application is not starting. BR

Known Issues/Bugs Regarding Packet Loss On Telepresence Server and SX80

Hi Community, We are experiencing issues with packet loss between SX80 endpoints and Telepresence Server VM. The SX80 endpoints are located in same network VLAN. The Telepresence Server is on server farm network. Calls between SX80 and SX80 have no...

Resolved! Case sensitive directory search on Cisco SX & MX series endpoints

I have an problem where the search facility in the directory on a Cisco SX20 Touch 10 or a MX200G2 Touch 10 is case-sensitive. My client uses the search function regularly and it is a real hassle having to put a capital letter in each time to search....

Resolved! Hide registration warning on ISDN Link setups.

Hi guys, pretty simple question which might not have an answer. We're setting up a bunch of SX20s with ISDN Links, and all of them end up showing 'Not registered (System_Name)'. It looks a bit untidy and is almost certain to make the user think ther...

Tripod mount for Precision 40 camera

Is the Precision 40 camera able to be mounted on a tripod mount? Is there a known compatible mount? Is the PrecisionHD 12x camera?

SIP endpoint and CMR cloud not working

Hi Folks, I think I have the answer to this question but I'm looking for verification and possibly some insight too. - We have multiple video conferencing endpoint types in our environment not all same vendor, not all Cisco. - We have no SIP infrast...