TelePresence and Video Infrastructure

  Hi, there. We would like to know if we can sign a support contract with Cisco, or an authorized service partner, to get support for a Cisco TelePresence System 1300 65 (ID CTS-1300-65) in Madrid, Spain. If yes, please provide who should we contact....

I do have a c90 codec and I cannot join 2 Partys to an Video conference. we use the multiway Option (not Multi site). any idea how to Troubleshoot this issue?

Good day, everyone. I have a problem with Cisco C20 device. It is connected now by serial cable and not booting. By mistake it was done erase all in console. Now, if I trying to flash it via SFTP (only pkg), there is an error in the end: ORION> sete...

Guys, I have deployed expressway-core and expressway Edge, but i have two different domains internal and external and the problem is i can not add A records in internal domain for external domain, in this scenario what should i do

Hello, My configuration : CUCM 10.5.2 / CUPS 10.5.2 / ExpressWay X8.7 I have a problem with traversal calls. If a make a call from outside of network (I use Jabber Video for my test) to inside (hardphone) and I end this call (before I answer with my...

Hi, I have a client with a VCS Control appliance running X7.2.2 s/w.  QoS has been set to DiffServ with a value of 34 and the VCS rebooted.  Packet captures show that no DSCP marking is being applied.  The alarm status page shows no errors or warning...

Dear All We Are a system integration company and a Cisco and an AMX partner Currently we are doing a project with an sx 80 and the goal is   to work with the amx panel to control sx 80 instead of touch 10 Currently we can do it by web browser because...

Hi, I have an Expressway design question(s) that I would like some clarity on. Deploying an Expressway install for a customer that has 2 x datacentres with pretty much the same setup in both - the customer will be using MRA and Telepresene.The plan ...

We setup a new extension "3570" and when we assign it to a phone, or multiple phones it shows the name, but also says "To Voicemail" so when we call that number it goes directly to our voicemail system (asking you to put in your pin) Our Voicemail P...

After updating the firmware on our 4501 I can no longer stop/start(make important/non important) content from the bridge like I was able to before.  Now content pushes the whole time if I don't stop sending from the endpoint. Any clue on which settin...

Hi All, Like to check if you all encounter the same issue as me. Recently I have installed Cisco SX80 on a customer site and they have done one-to-one NAT between WAN IP address and internal IP address and have open the ports that are required incl...

I need to do port forwarding on my AT&T U-verse in order to get my Cisco IP Communicator 8.6.2.0 to work properly.  I need the Protocol (TCP or UDP) and Port (or Range) in order to do this.  Any know?  Thanks in advance.  Barbara