TelePresence and Video Infrastructure

We have a Cisco 5320 MCU.  Recently after upgrading to version 4.5, we had an issue with the MCU performing an unexpected restart.  This problem began to reoccur.  After opening a TAC case, it was noted that this was related to a hardware bug CSCuc98...

I need some assistance with resolving errors with User Preference and Phonebook in Provisioning Ext. Diagnostics. Both of those Services show a RED dot under status. How do I go about troubleshooting these issues? Screen shot attached. Thanks!RB

I have a new VCSc with an MX200 dialing an EX60 registered to Polycom DMA via a SIP trunk (both end-points are SIP). When dialing from MX200/VCSc to EX60/DMA, calls are connected and remain connected. However, when dialing from EX60/Polycom DMA to VC...

Dear All,I have problem with video conferencing system C20.The problem is i forgot extend Cisco contract on this device. (and now itis few months too late to do this)Previous contract was ended in August 6, 2014, and was registered on outthird party ...

I'm having an issue where I can't get one of my VCS controls to get SIP working on a traversal zone.SIP on neighbour zones work fine, H323 on both traversal and neighbour zones are fine.  The VCS-C and VCS-E are on the same switch - no firewall in be...

Hi,I've been handed over the video environment here at my company. It's comprised of 65 Endpoints, 64 of which are on LAN or WAN with VCS Control registrations and one which is registering to the VCS Expressway (H.323 and SIP)   This one system is wo...

After extensive searching on the regular website and in the community forums, I am unable to find a complete beginning to end instruction list on how to do a software upgrade. I have reviewed some of the technical instruction .PDFs but still not clea...

Hello,I'm testing SIP TLS with 3 different types of endpoints and an 4510 MCU (v4.5)VCS-Control X.8.2.12 are C90 codecs with TC7.1.41 is a MXP1700 with F6.1No certificates deployed on the above devicesAll calls to MCU in SIP and H.323 from above endp...

Hi all,I'm in need of some help re: The Cisco Telepresence SX20.We have ordered one for our new office but need to understand a few areas before we install:1. Our vendor has provided screenshots of a custom wall mounted TV bracket so house the SX20 b...

Hi all, Does anyone know if there is a way to set a password for the SX10's OSD?  Can the Setup assistant be disabled? Had a look through the APIs and nothing jumped out at me.  I can only seem to set a password for the web interface. Cheers,

Guys,I am trying to make video calls via the Cisco 9971 to another 9971 on the same cluster but am not able to make a video call at all.Any ideas on how I would set this up or point me in the right direction on how setting this upIm running CCM Versi...

So it was hard enough to figure out that "LIC JIGSAW Product Notification w/ OEM TPS Key" in our ELA was the serial number I needed for a TMS release key....Now I am stuck at option keys. When I activated TMS it left me with only 3 available systems....

Hello,I need advice.There are two geo sites connected via Internet. First site contains CME(cisco2901)  another site contains  ASA + ISR 2811+CUCM. On first site, cisco ip phones registered on CME on second site on the CUCM.I need to setup video call...

Hi I have a Tandberg Edge 95 MXP Video Conference unit complete with Camera and connected to a Samsung Plasma 59" TV. The problem we have is, we are able to make video conference calls, but something like after 20 minutes during the call. The TV wi...