07-02-2012 05:07 AM - edited 03-17-2019 11:24 PM
Hi,
I´ve registrated a Polycom HDX-Endpoint via SIP on VCS and added it to TMS successfully. If i want to book the endpoint via TMS or TMSXE, I get an error, that there is no route beetween the Polycom and Cisco Endpoint.
I´ve seen, that TMS doesn´t get the SIP-URI or H.323-ID from Polycom. I prefer to use the SIP-URI, because the Polycom Endpoint uses H.323 already for a VBP Registration.
Any ideas?
Thanks
Tino
07-11-2012 07:14 AM
TMS and TMSXE is going to give you the same result. I've seen a probelm in the past where TMS partially adds the HDX but you can't schedule calls to the device. ( TMS knows its there bit has no details about the system)
Have you tested what happens if you add the HDX as a room with the configred URI instead of adding it as managed system?
If the HDX is on a TMS supported version of software an using room works then you should open a TAC case for TMS
07-11-2012 12:26 PM
Hi Garvan
to use the room type, you´ll need this:
07-11-2012 12:45 PM
Hey Tino
What version of TMS and HDX you have?
Thanks
Rafal
07-12-2012 01:06 AM
Hi Rafal
HDX 8000 HD Version 3.0.3.1 and TMS 13.2.
TMS supports only H.323 incoming scheduling with Polycom, but i would need SIP outgoing.
I was told, that this will get solved in TMS 14.1.
Generally, it would be helpful to be able to set all Scheduling Options on any third Party Endpoint or ´room´ type.
Thank
Tino
01-24-2013 12:02 PM
I am running TMS 14.1.1 and just added my HDX running version 3.0.3 and all i get is allow booking and allow remote booking. nothing about incoming/outoging H323/IP/SIP calls at all. to make matters worse we have the TIP license installed and so its reg to CUCM as 3rd party SIP endpoint. i need ability to tell the HDX to place SIP calls only.
01-24-2013 01:58 PM
Hi,
In TMS, Polycom systems are H.323 only. What you describe is not supported.
Regards
Kjetil
Sent from Cisco Technical Support iPad App
01-25-2013 01:50 AM
Hi
Not sure, if the behavior has changed with TMS 14.1. In anyway only outgoing H.323 booking would be possible. As you write about TIP I suppose that you´re using OBTP and your requirement would be "incoming" booking to dial in manually from HDX.
The only (unsupported) way is to add the HDX as a Tandberg Device without Cisco Touch Support (e.g. MXP) and setting it to "behind firewall" to prevent, that TMS checks if the System is really a MXP or not. It´s easy if you own such a device. Otherwise you would have to hack into the TMS-DB. Of course, there will be no monitoring for this device, but often it´s more important to enable booking than monitoring an endpoint.
+1 for adding a "Booking Only" Device Type to a future TMS Release, where this can be done without any tricks.
regards
Tino
01-25-2013 02:24 AM
Gents,
What Kjetil says is correct, i.e. not supported.
And although I'm adovocate of 'anything is possible' but when I begin to read posts that include the words unsupported, hack and tricks all in the same post, I then become weary and I then have to put on my 'what we officially support' hat
cheers,
Dale
01-25-2013 02:39 AM
Dale,
I understand your point. In my view, it is a reasonable request especially during migration scenarios to book 3rd Party Endpoints via TMS.
Since TMS supports OBTP it´s not possible to book e.g. a Polycom Endpoint (which is officially supported w/o hacks and tricks) together with e.g. SX20 with Cisco Touch and OBTP.
That´s why I asked for a Booking Only Device Type.
br
Tino
01-25-2013 02:48 AM
Hi Tino,
Wasn't implying it was unreasonable request, just saying what's "officially" supported right now
I'd recommend opening an "official" FR via the TAC
cheers,
Dale
01-25-2013 02:56 AM
FR has already been done with Version 13.1 and it was promised for 14.1, but the only change I´ve seen with 14.1.1 was to disable booking of "Room" Type using TMSXE. Not very helpful. Not sure, if they understood the request right.
That´s why I was forced to find this little dirty workaround, because of customer expectations regarding "Polycom Support by TMS".
01-25-2013 02:59 AM
Could be that it wasn't understood but I'd need a reference to check it out, i.e. defect number, etc
01-25-2013 03:31 AM
Do you know, if this has been implemented to 14.1.1 and how behavir has been changed?
thanks
01-25-2013 03:28 AM
[...] the only change I´ve seen with 14.1.1 was to disable booking of "Room" Type using TMSXE. Not very helpful.
I am not aware of such a change. Can you please elaborate?
Best regards,
Kjetil
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