I´ve registrated a Polycom HDX-Endpoint via SIP on VCS and added it to TMS successfully. If i want to book the endpoint via TMS or TMSXE, I get an error, that there is no route beetween the Polycom and Cisco Endpoint.
I´ve seen, that TMS doesn´t get the SIP-URI or H.323-ID from Polycom. I prefer to use the SIP-URI, because the Polycom Endpoint uses H.323 already for a VBP Registration.
TMS and TMSXE is going to give you the same result. I've seen a probelm in the past where TMS partially adds the HDX but you can't schedule calls to the device. ( TMS knows its there bit has no details about the system)
Have you tested what happens if you add the HDX as a room with the configred URI instead of adding it as managed system?
If the HDX is on a TMS supported version of software an using room works then you should open a TAC case for TMS
HDX 8000 HD Version 18.104.22.168 and TMS 13.2.
TMS supports only H.323 incoming scheduling with Polycom, but i would need SIP outgoing.
I was told, that this will get solved in TMS 14.1.
Generally, it would be helpful to be able to set all Scheduling Options on any third Party Endpoint or ´room´ type.
I am running TMS 14.1.1 and just added my HDX running version 3.0.3 and all i get is allow booking and allow remote booking. nothing about incoming/outoging H323/IP/SIP calls at all. to make matters worse we have the TIP license installed and so its reg to CUCM as 3rd party SIP endpoint. i need ability to tell the HDX to place SIP calls only.