Having problems with our TelePresence Intergrator C40. I wasn't present for the change, but another tech changed the IP, GW, etc and rebooted through the web interface. Once it rebooted it never came back up. Connecting to the codec serial port I get the following message:
Couldn't connect to TANDBERG software.
I've attached the full boot sequence. Any ideas of how I can get an OS uploaded or to fix this?
My hands are tied, not getting a response from the vendor, I took over this system which was put in place 3 months ago and I'm unable to get ahold of the people that coordinated the install. The S/N is registered to another support contract not covered under any of my contracts associated with my profile when trying to open a TAC and I'm getting alot of heat to get this thing fixed ASAP.
Thanks for any help!
ok, then make sure all the required files are in the folder. you might want to try to re-download the TC software and try again. Assuming your tftp server is set up correctly and the server root directory is pointing to the server.
If still cannot, you might want to consider opening a TAC case for the TAC to assist you maybe over a web-ex session
I was approached by one of the customers to get a link of the document. I see that the link which is pasted here has been removed. Just updating the thread with the latest document that can be used for this method. Please refer to the following link:
Please refer to the following link for the whole procedure.
TelePresence Solution Group
Hi. I need these files:
From where can I download it? Or can you just send me it via e-mail (email@example.com). The hardware is Codec c90
Thanks in advance