ā05-29-2013 12:13 PM - edited ā03-18-2019 01:12 AM
Hi
I have a C40 registered with VCS, and VCSE configure to dial outside, camera is HD 1080p the issue is the next.
When I set a videoconference with the remote site , in my site I can see very clear remote video but remote site view 50% of the video fading, I don't know why.
I try with jabber acccount (cisco service) and I have no problem, in both sides video is good.
resolution in my codec c40 is 1280X720 60fps, I attach the screen shot how remote site view my video.
any suggestion?
ā06-03-2013 04:43 AM
Hi Filiberto,
Is the C40 working as it should with internal endpoints? Do you get clear picture in any circumstance with the C40?
The first thing that hits me when you see these kind of issues, is the (public) firewall configuration. Do you see much jitter, packet loss in the call (on call status page)?
It could be a strict H.323 configuration on your network. As you say this works perfectly with Jabber (SIP). Could you perhaps try to call with SIP from the C40 to the remote site, and see if you get a better picture (and stats) then? If so, you should disable any H.323 fixup (inspection) on your firewall, and H.323 calls should work as well.
Hope this helps,
Arne
ā06-18-2013 03:12 PM
Hi Arne,
Thanks a lot for your comments.
I clear the issue after setting resolution "auto" :-)
regards
ā06-19-2013 04:02 AM
Hi Filiberto,
Thanks for the response. I'm glad you sorted it out.
And yes, you should fist check the compatibility on the systems before expecting resolutions XxYp. Auto is normally the best setting for screen resolutions.
Regards,
Arne
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