01-30-2013 07:45 AM - edited 03-18-2019 12:31 AM
A C60 was installed back in June, and it has been experiencing lockups. The lockups occur when the unit is not in a call or is in standby. We see video from the cameras moving, but the IR remote and RS232 are not working, it will not accept a call. When locked up there is a row of pixels on the top 1/3 of the monitor 1 output that are blue (picture in link below). Rebooting the codec always resolves the issue, but it usually occurs again within 1 day to 1 week. We have considered that heat could be a cause of the issue, but so far steps to increase venting have not resolved the lockup issue. Wondering if Firmware is the next thing to try.
https://www.dropbox.com/s/khdobl02fzgbeqj/Tandberg%20Lockup.JPG
https://www.dropbox.com/s/6mznn97094tq99f/Tandberg%20Info.JPG
Jeff
02-03-2013 09:45 PM
hi,
what is the camera status (xstat camera) when this issue happen.
Yes, I recommend that you upgrade your codec software as it will also update your camera firmware also.
02-04-2013 04:02 AM
Hi Jeff,
I would recommend to first upgrade the software to TC 5.1.5 , observe it for some time.
If Issue persists, please change the software image to the other one.
If Issue persists, then please go ahead and raise a TAC for the replacement of the codec.
Thanks,
Saurabh
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