C60 upgrade from TC 6.3 to version 7.3.2 - missing release Key

[Anas Abueideh]

Dear Experts,

I am trying to upgrade c60 from version 6.3 to version 7.3.2

after the upgrade i have the following error " missing release key for TC 7.3"

I have valid service contract, I have applied the release key without success.

Any idea why is it happening ? how to solve it ?

Thanks in advance

Anas

[Oleksandr Yurchenko]

Hi Anas Abu Eiden

You must go to www.cisco.com/go/licensing

 Get other License> TelePresence Software Release key >

And create new Release Key for your C60 for TC7 version.

br Oleksandr

[Anas Abueideh]

Hi,

Thanks for your reply

I follow the same procedure without success.

any other idea ?

Regards

[thobonho2]

Could you send us a screenshot from the SW upgrade page? One similar to that one: https://supportforums.cisco.com/sites/default/files/attachments/discussion/msk-novosib-d12_error_pic2.jpg

[Anas Abueideh]

Hi,

I have this snapshot right now.

Waiting your feedback

Regards

Anas

[thobonho2 · Accepted solution]

Spot on! Current version is TCNC6.3, so you need to download and install s52001tcnc7_3_2.pkg. You'll get it on that page, last one in the list:

https://software.cisco.com/download/release.html?mdfid=283613656&catid=280789323&softwareid=280886992&release=TC7.3.2&relind=AVAILABLE&rellifecycle=&reltype=latest

[Anas Abueideh]

Hi ,

can we change the version from TCNC to TC ?

regards

Anas

[thobonho2]

You have to contact Cisco for that
 

[Wayne DeNardi]

Yes, you can - see this thread: sx-20-tcnc620-tc-714

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

[thobonho2]

From TC6.1, you don't need additional release keys. Make sure you have loaded the version that matches encryption policy in your country, ie TC vs TCNC versions

[Anas Abueideh]

Hi,

thanks for your reply

what is the difference between TC and TNC versions? 

Regards

Anas

[thobonho2]

They're the same, but TCNC (no crypto) version is used where encryption is banned. That means no SSH, no HTTPS and no SIP over TLS.

You can't switch versions without getting a new key from Cisco.

[Martin Koch]

Its not necessary that encryption is banned in a specific country, its also where the export

of the used encryption methods to this country is not allowed and there might be even

differences in between the usage (governmental / civilian / ...)

http://www.cisco.com/web/about/doing_business/legal/global_export_trade/general_export/contract_compliance.html

You can switch in between versions, but not use the one where you do not have the proper release key.

So you can switch (on the system) from the wrong installed one to the correct one.

I would do a factory default reset after you did that.

If you believe that this system shall get a release key for the encrypted TC version, please

ask your Cisco Partner or Cisco.