C90 + TC Console

[Valeriy Tarazanov]

Hello, team!

I have troubles with connecting to C90 with TC Console.

When I trying to do this it show error window with"Could not connect to 192.168.60.13" message.

Software version: TCNC4.2.1.265253 

TC Console version: 3.3

OK

xconfiguration SystemUnit name

*c xConfiguration SystemUnit Name: "C90"

** end

OK

xconfiguration NetworkServices

*c xConfiguration NetworkServices Telnet Mode: On

*c xConfiguration NetworkServices SSH Mode: Off

*c xConfiguration NetworkServices SSH AllowPublicKey: On

*c xConfiguration NetworkServices HTTP Mode: On

*c xConfiguration NetworkServices SNMP Mode: ReadWrite

*c xConfiguration NetworkServices SNMP CommunityName: "public"

*c xConfiguration NetworkServices SNMP SystemContact: ""

*c xConfiguration NetworkServices SNMP SystemLocation: ""

*c xConfiguration NetworkServices SNMP Host 1 Address: ""

*c xConfiguration NetworkServices SNMP Host 2 Address: ""

*c xConfiguration NetworkServices SNMP Host 3 Address: ""

*c xConfiguration NetworkServices H323 Mode: On

*c xConfiguration NetworkServices SIP Mode: On

*c xConfiguration NetworkServices NTP Mode: Auto

*c xConfiguration NetworkServices NTP Address: "1.ntp.tandberg.com"

*c xConfiguration NetworkServices MultiWay Address: ""

*c xConfiguration NetworkServices MultiWay Protocol: Auto

** end

May be you can help me?

[ibadov111]

Many many thanks Ravi

[Ravi Yadav]

my pleasure Ruslan , do rate the reply if it helped resolving your query as it will help others as well showing the most accurate answer.

[ibadov111]

Help please.

Downloaded v6.0.0. Installation is OK (Win 7 (x64)), but could not launch from tc-console.exe file, error "could not find the main class com/tandberg/eva/App". Successfully started application from tc-console.jar file. But could not connect to codec. Codec C90 V 6.0.0. reason: unknown or unsupported product ID. What does it mean?

Thanks

[Ravi Yadav]

i would suggest re installing or probably trying on another pC as there should not be any issue with the exe file.

For the codec is  that a c90 codec or a profile c90 unit

can you take a xstatus systemunit logs , or on web interface under the system information page , what is the device name  codec c90 or anything else.

Thanks

Ravi kr,

[ibadov111]

On systemUnit page over web i found:

ProductID TANDBERG T3 LR

I assume that is problem. How can I change ProductID? Even I could not do anything with layouts directly on C90.

[Ravi Yadav]

Hi Ruslan,

If this is a part of T3 then it  will not be supported with the same product id, however

you can check on the licensing page if there is a procuct id to make it a c90.

http://www.cisco.com/web/go/license

use the SN:

if this is not a part of a T3 system and you have received it in an RMA or so then please provide those details,

last option puchasing a product id (probably  i am not sure if this will be an option probably sales or your accounts manager will tell better )

one thing is true that - it can be made a c90 codec.

Thanks

Ravi kr.

[ibadov111]

Hi Ravi,

Many thanks. Will try to change it over Cisco sales and support.

Interesting if ProductID connected to hardware or it can be changed over software/licensing. Previously this C90 was ordered as part of T3, later I decided to use it standalone.

[Ravi Yadav]

Do check on the licensing page if it has any product id for c90 if so that you can change it.

else proceed as you have mentioned.

[Teck Chye Tang]

Hi,

Just for your info, TC console version 3.3.1 has been released and available at developer.tandberg.com.

This fixes the issue when using with the TCNC (no crypto) software.