Calls from MCU to CUCM through Conductor

[Amine Majdi]

Hi Expert, 

I have a MCU 4505, CUCM 10.5, Conductor  XC2.3, and Jabber and SX20 as endpoints, All work find when Jabber Call a MCU the call , but when MCU call Jabber or SX20, call fail and I can see log in Conductor. 

The conductor, don't route call to CUCM 

s that the support conductor routing a call from MCU to the CUCM, if this is not the case, is there a solution ?

you can see in attach the call history log 

Thank you so much for your support 

Amine

[George Thomas]

Do you have your Clusterwide FQDN set in CUCM (under service parameters)? Also, does 111 exist in CUCM?

[Amine Majdi]

Hi Thomas, 

Thank you for your post, to answer : 

Non I don't have a FQDN for CUCM, i user IP address

Yes 111 exist in CUCM 

[George Thomas]

Ok, you will have to set a Clusterwide FQDN in the service parameters and set it to the domain that conductor is using to route calls (xxxx(since u blanked this).net). Also, you should have a SIP trunk to conductor, make sure the Incoming CSS is set and the partition assigned to 111 is present in the CSS.

[Amine Majdi]

Thank you Thomas, 

Can you please tell me in which service can I find this parameters, and it exacly name on CUCM 10.5?

I understand from you answer. The calls from MCU to endpoint pass directly via CUCM without Conductor ?  it's right ? 

if not, I don't configure any thing into the Conductor to route call and I don't know how can I do this. 

Except configuration from SIP trunk between Conductor and CUCM and configuration of pattern much. I don't configure  anything else. 

I don't use a CSS and partition, 

Thank you Thomas. 

[George Thomas]

I am sorry, its under Enterprise Parameter. In CUCM, System -> Enterprise Parameter and if you search for Cluster Fully Qualified Domain Name, you should be able to see the entry.

[Amine Majdi]

Thank you Thomas, 

have you any document where is explain the process of configuration ? 

the calls from MCU to CUCM are directly signalization or pass through Conductor ? 

Amine