12-21-2012 07:52 AM - last edited on 03-25-2019 09:06 PM by ciscomoderator
Hi all,
We have upgraded one of our C Series codecs to 5.1.5 and I am having a great deal of trouble with it ever since.
Any arrow press on the remote results in what appears to be a "continuous" press of the button. This same behavior is exhibited when trying to control the camera. If I press the left arrow key to pan, the camera moves as far as it can go in that direction. Just to be clear, I am NOT holding down the arrow keys on the remote.
Any ideas? I've tried reinstalling the software. Will try reverting to last version of software next.
Thanks,
Matt
UMN
12-21-2012 08:08 AM
Update - maybe it wasn't a 5.1.5 issue after all. I just rolled the codec back to 5.1.4 and the issue still exists.
12-21-2012 08:55 AM
Matt,
It seems that the camera you have is a 12x camera and the issue which you're referring to exists in the 4x camera. Can you provide xstatus camera output here so that we can have a look at it?
Thanks
Mubashshir Akhtar
Technical Lead
TelePresence Solution Group
12-21-2012 10:14 AM
Thanks for the reply!
Is this what you're looking for?
*s Camera 1 Connected: True
*s Camera 1 HardwareID: "50000003"
*s Camera 1 Manufacturer: "TANDBERG"
*s Camera 1 Model: "PrecisionHD 1080p 12X"
*s Camera 1 SoftwareID: "S01718-4.0FINAL [ID:40082] 2012-10-31"
*s Camera 1 SerialNumber: "XXXXXXX"
*s Camera 1 IpAddress: ""
*s Camera 1 MacAddress: ""
*s Camera 1 Position Pan: 358
*s Camera 1 Position Tilt: 93
*s Camera 1 Position Zoom: 870
*s Camera 1 Position Focus: 4607
*s Camera 1 Capabilities Options: "ptzf"
*s Camera 1 Flip: "Off"
*s Camera 2 Connected: True
*s Camera 2 HardwareID: "50000000"
*s Camera 2 Manufacturer: "TANDBERG"
*s Camera 2 Model: "PrecisionHD 1080p 12X"
*s Camera 2 SoftwareID: "S01718-4.0FINAL [ID:40061] 2010-06-10"
*s Camera 2 SerialNumber: "XXXXXXXXX"
*s Camera 2 IpAddress: ""
*s Camera 2 MacAddress: ""
*s Camera 2 Position Pan: 416
*s Camera 2 Position Tilt: 126
*s Camera 2 Position Zoom: 174
*s Camera 2 Position Focus: 4582
*s Camera 2 Capabilities Options: "ptzf"
*s Camera 2 Flip: "Off"
12-23-2012 08:42 PM
Hi Matt,
Just want to confirm whether its Codec process is failing or we have some problem while getting input from IR of camera, I would request if you remove both camera and try to navigate menu of Codec and check issue persist or not.
I also reommend if you have external power supply for camera then connect camera to powersupply and remove all connection with codec and check when you try pan/tilt you face same issue or not.
This will definately help us to get cause of issue and as per that we can move toward solution.
Regards,
Vivek
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