Cannot sign into Codec GUI through Cisco Cloud services

[FaridSeyed7996]

Just registered a WebEx Pro Kit to Cisco Spark and after registration I cannot sign into the GUI no longer. 

I factory reset the device and was able to get into the endpoint before registration but once registered trough cloud I cannot sign in. I am the admin of our cloud services, the documentation I read specifies that using the hub I could select 'Web portal' and as long as they are on the same network it should authenticate.  But this is not happening, am I missing a step?

I appreciate if there are steps to be able to log into the codecs GUI

[PJMack]

What's happening when you click on "Launch Web Portal"? I just tried this on my company network, and it opened the web GUI of the endpoint no problem. Note it is a pop up - are you blocking pop ups? If so you'll need to allow them from the control hub web site. 

[FaridSeyed7996]

PJMack, the page opens up but it doesn't authenticate and asks for login credentials.

[PJMack]

You should call/open a case. From the Control Hub, click on your name on the lower left, then help, and then contact us.