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Change Outbound Number

I have setup a call center and I would like for the agents to use the DID associcated with incoming calls for the outbound calls. So if an agent makes a call outbound on his/her agent extension, and if the receiving party misses the call, that person should be able to dial the number back (on their caller ID from missed calls) and reach the main call center prompt. I can't remember if this is done with a Translation or router pattern or what?

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Cisco Employee

Re: Change Outbound Number

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