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Beginner

Cisco 9971 video not working

I have a 9971 phone with camera. CUCM version 7.1.5. Cisco camera configured to "On", video features also configured to "On". During startup camera blinks red LED, but I suppose it`s not discovered - haven`t got any camera settings on phone. "Accessories" menu (described in config example) is not present on phone.

I`ve created Video conference bridge on CUCM, but haven`t configured gateway(3925) - example is for SCCP,but 9971 is SIP.

What should I do in that situation?

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Cisco 9971 video not working

Hi

I was playing with one of these yesterday - basically all I had to do was turn on the two settings you listed.

- Are you calling within the same region?

- Do you have firmware 9.0(2) or better?

- Have you removed the little plastic tab so that the camera sits in the socket properly?

When I enabled the camera it took a couple of minutes to start up after the phone, so video actually kicked in half way through a call.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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Beginner

Cisco 9971 video not working

Hi, Aaron

Calling from 9971 to 9951 in same partition, even in same room.

Firmware was updated yesterday, sip9971.9-2-1

Camera is installed properly.

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Beginner

Cisco 9971 video not working

Hi,

Your audio is fine, correct.? Must be Video Capabilities enabled. Check it..

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