Cisco C20 endpoint showing incorrect time

[paullfender]

HI Team,

We have a strange issue with Cisco Codec C20, that seems to have happened following an upgrade to  software release TC7.3.15.a9f4c3a

The On Screen Display is showing the wrong date & time, however we have NTP configured and synced. From command line, we can see that the NTP server is specified and polling, and the date / time are correct. 

systemtools ntp
remote             refid            st t when poll reach delay offset jitter
=============================================================
*10.82.10.250 169.254.0.1 4 u 12 16 377 28.362 0.021 7.845
127.127.1.0 LOCL 10 l 813 16 0 0.000 0.000 0.000

Current time in UTC is: Wed Jun 12 01:22:54 2019
Current time in AEST is: Wed Jun 12 11:22:54 2019

xcommand systemunit datetime get

OK
*r DateTimeGetResult (status=OK):
Day: 12
Hour: 11
Minute: 44
Month: 6
Second: 54
Year: 2019

however on the On Screen Display it is showing the incorrect date and time

has anyone seen this issue before? any help would be appreciated

Paul

[Wayne DeNardi]

Have you got both the correct "OlsonZone" and "Zone" set for the Time in the Configuration?  ie, for here in Adelaide:

xConfiguration Time OlsonZone: Australia/Adelaide
xConfiguration Time Zone: GMT+09:30 (Adelaide)

[paullfender]

HI Wayne,

thanks for the reply. Yes both OlsonZone and Zone are set correctly

xconfig time

*c xConfiguration Time DateFormat: DD_MM_YY

*c xConfiguration Time OlsonZone: Australia/Sydney

*c xConfiguration Time TimeFormat: 12H

*c xConfiguration Time Zone: GMT+10:00 (Canberra, Melbourne, Sydney)

[Wayne DeNardi]

Might be a dumb question, but have you turned it off and on again?  Does a reboot fix the time, or is it consistently out?  Is it out by a consistent amount?  Any reason you aren't running the latest software release (TC7.3.17)?