Cisco Expressway Release X8.11.0 - Unable to Deploy .OVA Template

[Colton]

Good Day,

Currently deploying Webex to the organization and in the process of setting up "One Button to Push" for exchange.

Following the Pre-Requistes outlined below:Expressway-C Prerequisite Checklist

From there I was able to download the .ova from cisco.com and I have tried both of the .ova files listed below to the same result.

Software Download Screen

Note that I attempted both .OVA Files listed and receive the following error each attempt.Error Message from VSphere

I attempted to turn on ipv6 and provide an IP address as a possible workaround but the same error was presented with 'true' instead of 'false'.

Any Suggestions? Stumped here since I need this connector in order to setup my Webex OBTP feature.

[Wayne DeNardi]

What version of ESXi are you running?

X8.10 and higher no longer support ESXI 5.0 or 5.1.

You need to be using ESXi 5.5, 6.0 or 6.5.

[Colton]

Good Morning Wayne,

We are currently running 6.5 but still experience the listed error when attempting to install the template.

Thank you

[Wayne DeNardi · Accepted solution]

What client are you using to deploy the OVA?

You should be using the Flex-based vSphere Web Client to deploy the appliance,  You cannot deploy OVA files from the HTML5 vSphere Client or from the legacy Windows client.  This is a VMWare bug.  You can see "Custom template" is mentioned in the "Unupported Functionality" section of the vSsphere Web Clinet documentation at https://docs.vmware.com/en/VMware-vSphere/6.5/rn/vsphere-client-65-html5-functionality-support.html