07-21-2016 02:44 PM - edited 03-18-2019 06:10 AM
Hi,
I recently setup Cisco Jabber Setup and doing video call between Mac and Windows Laptop. When I go to CDR reporting, I can find my call details when I search it after the call ends. However, I am seeing Packet Lost, Jitter, Latency as Null.
I looked up in support forums and did all the required configuration like going to service parameters and enabling Call diagnostic. I also uncheck Load CDR only box but not seeing any information other than the ip address and VideoCAP bandwith details.
Am I missing something?
Solved! Go to Solution.
07-21-2016 03:24 PM
No, CMR is not implemented in any current Jabber release, the next Jabber release will be the first one to have *some* CMR capabilities.
What you're seeing right now, is the expected behavior.
07-21-2016 03:24 PM
No, CMR is not implemented in any current Jabber release, the next Jabber release will be the first one to have *some* CMR capabilities.
What you're seeing right now, is the expected behavior.
07-21-2016 03:42 PM
I see, so is there any way to see call quality records such as Packet Lost, Latency and other info?
07-21-2016 03:45 PM
No, because you need CMR records for that, and Jabber doesn't provide any right now.
07-21-2016 03:47 PM
That means I am out of luck with Jabber 11.5
Does Jabber 9.6 supports CMR records?
07-21-2016 04:02 PM
No, as I already mentioned, only the next release of Jabber will have CMRs.
07-22-2016 02:49 PM
I found an alternate way but not really scalable is going to call statistic on Jabber client. Thanks for your help
10-27-2016 09:45 AM
Jaime,
Do you know which version of Jabber will support Jabber with CMR and Qos reporting in CDR/CMR?
Thanks
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