06-10-2014 10:00 AM - edited 03-18-2019 03:04 AM
Hi,
We have few conferences setup on the 8510 blade. Each conference has the main PIN and the Guest PIN configured. When I dial into the conference, main PIN works fine but the guest PIN doesn't work.
I tried dialing in with the PIN from one endpoint, and then with the guest PIN from the other endpoint but the conference doesn't accept guest PIN. I can use the main PIN on both endpoints though.
Does anyone know what the issue may be?
Solved! Go to Solution.
06-11-2014 09:15 AM
I just tested this without 8510, no issues at all.
Can you give us a screenshot of how your conference is configured?
I had used the same Numeric ID for both chair and guest, with a different PIN for each. When I connected as chair, I went straight in. When I connected as guest, I went straight in, however I got a prompt saying saying on chairman to arrive or connect.
06-11-2014 09:15 AM
I just tested this without 8510, no issues at all.
Can you give us a screenshot of how your conference is configured?
I had used the same Numeric ID for both chair and guest, with a different PIN for each. When I connected as chair, I went straight in. When I connected as guest, I went straight in, however I got a prompt saying saying on chairman to arrive or connect.
06-13-2014 05:59 AM
The issue is now resolved: Guest Numeric ID field was empty. Thanks for the advice!
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