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Cisco Meeting Server Space PIN timeout too fast

We have a CMS v2.2.8 installation with several spaces protected by PIN. The PIN input timeout is so fast that most users cannot make it in when dialing the space for the first 4 to 5 times, especially when dialing from a Webex Board. Therefore we need to set a longer timeout.

 

Most CMS config parameters can only be set via the REST API, so I dug a little in the related reference guide here:

 

https://www.cisco.com/c/dam/en/us/td/docs/conferencing/ciscoMeetingServer/Reference_Guides/Version-2-2/Cisco-Meeting-Server-API-Reference-Guide-2-2.pdf

 

and found the possibility to set the value of /callProfile/passcodeTimeout.

My issue here is that I'm not able to set that parameter, either by creating a new callProfile or by trying to modify an existing one.

 

API access is working correctly and I can successfully create and delete callProfile notes using the POST and DELETE methods.

 

When I create a new callProfile with these parameters:

https://***:445/api/v1/callProfiles?passcodeMode=timeout&passcodeTimeout=20

 

I get a callProfile of:

<?xml version="1.0"?>
<callProfile id="5ab8c406-c6fb-4195-aac9-dcec2d5baa11"></callProfile>

 

Anyone having luck with this?

Thanks.

3 REPLIES 3

Re: Cisco Meeting Server Space PIN timeout too fast

This bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh99946

 

States that the passcode input timeout is 60 seconds but we are experiencing a definitely smaller timeout. I'm puzzled.

Highlighted

Re: Cisco Meeting Server Space PIN timeout too fast

You're probably hitting bug CSCvf79666, recommend you upgrade to CMS 2.2.10 or 2.3.1 or later.

Re: Cisco Meeting Server Space PIN timeout too fast

Thank you, Patrick! Will try that.
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