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Beginner

Cisco Prime Collaboration Manager - Fault Reports

Hi all,

Managed to install CPCM 1.2 - What a change the layout is alot better than previous versions.

I have added our MSE Supervisor blade and I am getting the below error.

CPCM - Alarms - 10.254.12.47 - Microsoft Internet Explorer provided by Logicalis UK.jpg

Supervisor Power shelf fault.

However when I go to the Supervisor blade direct I see this.

Codian MSE Supervisor - Power supplies - Microsoft Internet Explorer provided by Logicalis UK.jpg

Do you think CPCM is picking this up incorrectly as the MSE isnt monitoring the power shelf?

If not looks like I will need to get a case logged with Cisco.

Cheers

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Cisco Employee

Cisco Prime Collaboration Manager - Fault Reports

Hi Dean

What exact model of MSE is and what version of software you running on it?

Thanks

Rafal

View solution in original post

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Cisco Employee

Cisco Prime Collaboration Manager - Fault Reports

Hello again Dean

I did some checks and I think as you suspect reason for alarm is that MSE is not monitoring power shelf (I'm assuming you have 2 of those and supervisor is not monitoring them via serial cables on MSE itself).

That would be the reason CPCM is assuming power shelf is down.

Another thing is I would suggest for version of supervisor, if its fully supported by CPCM.

Hope that helps.

Thanks

View solution in original post

2 REPLIES 2
Highlighted
Cisco Employee

Cisco Prime Collaboration Manager - Fault Reports

Hi Dean

What exact model of MSE is and what version of software you running on it?

Thanks

Rafal

View solution in original post

Highlighted
Cisco Employee

Cisco Prime Collaboration Manager - Fault Reports

Hello again Dean

I did some checks and I think as you suspect reason for alarm is that MSE is not monitoring power shelf (I'm assuming you have 2 of those and supervisor is not monitoring them via serial cables on MSE itself).

That would be the reason CPCM is assuming power shelf is down.

Another thing is I would suggest for version of supervisor, if its fully supported by CPCM.

Hope that helps.

Thanks

View solution in original post

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